Apollo L1 Support Engineer - AI Platform Operations

Join Stefanini as an Apollo L1 Support Engineer and become a key player in our cutting-edge AI Platform Operations team. In this dynamic role, you will serve as the first line of defense for our AI-driven systems, ensuring seamless performance, and delivering exceptional support to our clients.

Based in the vibrant city of Canggu, Bali, you'll be part of a team that's shaping the future of AI. With a competitive salary ranging from IDR 15,000,000 to IDR 25,000,000 per month, this is your chance to grow in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide Level 1 technical support for our AI platforms, including troubleshooting and issue resolution.
• Monitor system performance and proactively identify potential issues.
• Collaborate with cross-functional teams to ensure smooth AI platform operations.
• Document and maintain comprehensive support knowledge base.
• Participate in on-call rotations to ensure 24/7 coverage.
• Stay updated with the latest AI technologies and industry trends.
• Assist in the development and implementation of new AI features and improvements.
• Train and mentor junior team members.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT support, preferably in AI or cloud environments.
• Strong understanding of AI concepts and technologies.
• Proficiency in using AI platforms such as TensorFlow, PyTorch, or similar.
• Experience with cloud platforms like AWS, Google Cloud, or Azure.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Certification in ITIL or similar frameworks is a plus.

🛠️ Keahlian

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