Customer Service & Vessel Coordination Specialist (CSV)

Join Orient Overseas Container Line (OOCL), a global leader in container shipping and logistics, as our Customer Service & Vessel Coordination Specialist (CSV) in Jakarta Pusat. In this dynamic role, you will be the backbone of our operations, ensuring smooth and efficient vessel coordination and exceptional customer service. OOCL is known for its commitment to innovation and excellence, providing you with a platform to grow and develop your career in a dynamic and international environment.

As a Customer Service & Vessel Coordination Specialist, you will be responsible for managing and coordinating vessel schedules, tracking cargo movements, and providing top-notch customer service to our clients. You will work closely with various departments to ensure that our operations run seamlessly, from the moment a shipment is booked until it is delivered to its final destination.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate vessel schedules, ensuring efficient and timely operations.
• Track and monitor cargo movements, providing regular updates to clients.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Collaborate with various departments, including sales, operations, and logistics, to ensure smooth communication and coordination.
• Utilize industry-standard tools and software, such as SAP, to manage and track shipments.
• Stay updated with industry trends and best practices, implementing improvements to enhance operational efficiency.
• Participate in training and development programs to continuously enhance your skills and knowledge.
• Ensure compliance with company policies, procedures, and regulations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in a similar role within the shipping or logistics industry.
• Proven experience in vessel coordination and customer service.
• Strong knowledge of industry-standard tools and software, such as SAP.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
• Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
• Fluency in English, both written and spoken.
• Valid SIM (Surat Izin Mengemudi) and ability to drive a company vehicle.

🛠️ Keahlian

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